Privacy policy

Last Updated: January 22, 2026

The online shop "Kutani Premium Selection" (hereinafter referred to as "the Store") is operated by Kitano Tojudo Co., Ltd. (hereinafter referred to as "the Company"). To ensure that our customers can enjoy shopping for rare Kutani ceramics with peace of mind, we have established this Privacy Policy and operate with the utmost attention to protecting your personal information.

By using the Service, you are deemed to have fully understood the collection, use, and disclosure of information as described in this Policy. Please read the content carefully, and if you have any questions, feel free to contact us.

1. Collection and Processing of Personal Information

When you use our Service, the Store may collect and process personal information belonging to the following categories:

• Contact Information: Name, address, phone number, email address.
• Financial & Payment Information: Credit card, debit card, payment confirmations, transaction details.
• Account Information: Username, password, preferences and settings.
• Transaction Information: Browsing, purchase, and return history, items in cart, wishlist items.
• Communications: History and details of inquiries sent to customer support.
• Device Information: IP address, browser type, network connection information.

2. Methods of Collecting Personal Information

The Store collects information through the following methods:

• Directly from You: When purchasing products, creating an account, or submitting inquiries via contact forms.
• Automatic Collection: Access history and interaction data collected on our website through Cookies and similar technologies.
• From Third Parties: Information provided via payment service providers or platforms such as Shopify.

3. Purpose of Use of Personal Information

We use the collected information for the following purposes:

• Providing & Improving Services: Order processing, payment verification, shipping arrangements, personalized product recommendations.
• Communication: Important notifications regarding orders, responding to inquiries, providing customer support.
• Marketing: Announcements of new works, newsletter distribution (opt-in only), online advertisement display.
• Security Management: Fraud prevention, account authentication, cooperation with law enforcement agencies.

4. Provision of Personal Information to Third Parties

The Store provides personal information to the following third parties within the scope necessary to conduct our business:

• Service Providers: Shopify Inc. (platform operation), payment gateway processors, data analytics companies.
• Logistics & Shipping: Courier services such as Japan Post (Yu-Pack).
• Legal Obligations: Compliance with subpoenas, search warrants, or other mandatory legal requests, or when necessary to protect our legal rights.

5. Partnership with Shopify

Our store operates on the Shopify platform. Shopify collects and processes your information to improve services for our store and other merchants. For details regarding the handling of personal information by Shopify, please review the Shopify Consumer Privacy Policy. To exercise your rights, please refer to the Shopify Privacy Portal.

6. Use of Cookies

The Store uses Cookies and similar technologies to provide you with better service and to improve the usability of our website.

• What are Cookies: Small data files temporarily saved on your device (PC or smartphone) when you visit a website. These enable features such as preserving items in your shopping cart and providing smooth navigation upon return visits.
• Purpose of Use: Maintaining shopping cart functionality, preserving login states, and analyzing website usage patterns (collecting statistical data) through tools like Google Analytics. No information that personally identifies you is collected through this analysis.
• Management & Rejection: You may reject the receipt of Cookies or delete saved Cookies through your browser settings. However, please note that disabling Cookies may cause certain functions of the Store, such as the shopping cart, to operate incorrectly.

7. Security Management and Retention Period

The Store implements appropriate security measures to protect your information. However, please understand that no method of transmission over the Internet can be guaranteed 100% secure. Information retention periods are appropriately maintained for the duration necessary to provide services, comply with legal obligations, and resolve disputes.

8. Your Rights

You have the following rights regarding your personal information held by us:

• Access & Disclosure: Requesting a copy of the personal information we hold about you.
• Correction & Deletion: Requesting the correction of inaccurate information or deletion of unnecessary information.
• Opting Out of Marketing: You may unsubscribe from marketing communications at any time via the unsubscribe link included in our newsletters.

9. Contact Information

For questions regarding our Privacy Policy, the handling of personal information, or to exercise your rights, please contact us below:

Kitano Tojudo Co., Ltd.
Address: 30 Izumidaimachi-Minami, Nomi City, Ishikawa 923-1111, Japan
Phone: +81-761-57-2521
Email: info@kutanipremium.jp

※The Company reserves the right to modify this Policy as necessary. Any changes will be notified on this website, and the Last Updated date will be revised accordingly.